1. Information We Collect

When you interact with our store, we may collect the following personal information: your full name, email address, shipping and billing address, phone number, order details (including customization preferences), uploaded images or design references for custom embroidery, and payment information (processed securely via Shopify Payments or other authorized gateways – we do not store your card details).

2. How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you about your order status, provide customer support, personalize your shopping experience, improve our products and services, and comply with legal obligations.

3. Custom Orders and Uploaded Content

Since we specialize in custom embroidery, you may choose to upload images or design references. These uploads are used solely to fulfill your personalized order and are never shared or reused without your explicit permission.

4. Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share your data with certain trusted partners:

Shopify, our eCommerce platform, for order processing and payment handling

Logistics providers, to deliver your order

Legal authorities, if required to comply with laws or respond to lawful requests

5. Meta (Facebook & Instagram) Advertising

We may use Meta Ads to promote our products on platforms like Instagram and Facebook. These ads may use anonymized data (such as email hash or site visit behavior) for retargeting, but no personally identifiable information is shared without your consent. You can adjust your preferences or opt out of personalized ads via your social media account settings or through the Digital Advertising Alliance at optout.aboutads.info

6. Data Security

We take appropriate precautions to protect your data. All transactions are encrypted via SSL (Secure Socket Layer) and payment processing complies with PCI-DSS standards.

7. Your Rights

If you are a resident of India, you have the right to access the personal information we hold about you, correct or update your information, and request deletion of your data (except when needed for legal or operational purposes). To exercise any of these rights, please contact us at: mostlycustom.in@gmail.com

8. Cookies

Our site uses cookies to enhance your browsing experience. These cookies help us understand website traffic and improve our offerings. You can manage your cookie settings through your browser.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out:

Mostly Custom

Email: mostlycustom.in@gmail.com

Website: www.mostlycustom.in